IT Help Desk - Genuine License in Uganda
Price: UGX 130,000
Replace WhatsApp IT requests with a structured ticketing system. Vuplon IT Help Desk lets staff log IT issues, assigns them to your technical team, tracks resolution progress, measures SLA compliance, and builds a knowledge base of recurring solutions. Designed for Ugandan companies managing internal IT support without a large IT team.
Key Features
- IT support ticket logging from any staff member
- Ticket assignment to specific technicians or teams
- Priority levels — critical, high, medium, low
- SLA deadline tracking with overdue alerts
- Resolution notes and knowledge base articles
- IT ticket history per user and per issue type
- IT performance reports — resolution times and SLA compliance
Use Cases
- Corporate IT departments Uganda
- IT service companies
- School IT support
- NGO technology teams
- Bank IT operations
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